![]() If you are having trouble with your current web browser, please make sure it is updated to the latest version. Proton VPN does not work with Safari’s Private Mode because certain browser technologies we require are disabled by Safari in private mode. This is the default mode on some devices. Safari – Ensure your browser is not set to “Private” mode. If you have trouble logging in, please try the following: Disable Private Mode (Safari) ![]() To sign in to your Proton VPN account to download configurations, manage your subscription or change your account details, go to and sign in with the Proton username and password which you chose when signing up for Proton VPN.Įxisting Proton Mail users can use their Proton Mail username and password to sign in directly, as your Proton VPN and Proton Mail accounts share the same login credentials. Common Proton VPN Account sign in problems If you have trouble logging in with an OpenVPN application, please visit this page. This can be found by signing in to and going to the Account tab. If you are connecting to Proton VPN using a third party OpenVPN application, you’ll need to use your OpenVPN username and password. If you have trouble logging into the Windows VPN application, please visit this page. If you are logging into our Windows VPN application, you need to also use your Proton Username and Password. If you’re having trouble logging into your Proton VPN account, you can find solutions in the next section of this article. To access your account details to view your current plan, payment information, account details, and download OpenVPN config files, you need to visit and sign in using your Proton Account username and password (if you are a Proton Mail user, this is the same as your Proton Mail login). There are many ways to log into Proton VPN. ![]() If you are having trouble logging into Proton VPN, here are a couple common causes and solutions.
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